Our Commitment

We aim to make our website:

• Easy to read and understand
• Compatible with assistive technologies
• Accessible on a range of devices and screen sizes
• Usable with keyboard navigation
• Accessible for people with visual, hearing, cognitive and motor impairments
• Inclusive for people using screen readers, magnification software and speech recognition tools

Our wider organisational values emphasise inclusion, supporting individual needs and removing barriers to participation.

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Accessibility Features

Where possible, we aim to provide:

✅ Clear and consistent page layouts

✅ Meaningful page headings and structure

✅ Sufficient colour contrast

✅ Alternative text for images

✅ Plain English content

✅ Responsive design for mobile and tablet users

✅ Forms that are clearly labelled

✅ Keyboard-accessible navigation

✅ Accessible links and buttons

✅ Compatibility with modern browsers

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Known Accessibility Limitations

We know that some parts of the website may not yet be fully accessible.

For example:

• Some older PDF documents may not be fully accessible to screen readers.
• Some historic images may not contain alternative text.
• Embedded third-party content may not always meet accessibility standards.
• Some downloadable documents created before our accessibility review may present accessibility challenges.

We are working to improve accessibility as part of our ongoing website development and review process.

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Alternative Formats

If you need information from our website in a different format, we will do our best to help.

You can contact us to request:

• Large print versions
• Accessible Word documents
• Alternative text formats
• Information explained in simpler language
• Assistance accessing online forms

We will consider all reasonable requests and work with you to find an accessible solution.

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Feedback and Accessibility Issues

We welcome feedback about the accessibility of our website.

If you:

• Cannot access information
• Experience accessibility barriers
• Require information in another format
• Have suggestions for improvement

Please contact us.

Email: info@maskk.org.uk

When contacting us, please provide:

• The webpage or document involved
• The problem experienced
• Any assistive technology being used (if applicable)

This helps us investigate and improve the issue more quickly.

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Reporting Problems with the Website

We aim to respond positively and promptly when accessibility barriers are identified.

We will:

• Acknowledge accessibility concerns
• Investigate reported issues
• Make improvements where reasonably possible
• Consider accessibility in future website development

Accessibility is an ongoing process rather than a one-time exercise.

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Technical Information

We aim for our website to conform, where reasonably practicable, with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which are internationally recognised standards for website accessibility.

These guidelines help make web content more accessible for people with a wide range of disabilities, including:

• Visual impairments
• Hearing impairments
• Physical or motor impairments
• Learning disabilities
• Cognitive differences
• Neurodivergent users
• Users relying on assistive technologies

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Third-Party Content

Some areas of our website may contain content or services provided by third parties, such as:

• Social media feeds
• Embedded videos
• Online booking systems
• Payment providers
• Mapping services

While we encourage good accessibility practices, we cannot control the accessibility of third-party systems and content.

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Continuous Improvement

MASKK is committed to reviewing and improving accessibility on an ongoing basis.

As part of this commitment, we will:

• Review website content regularly
• Improve accessibility when new content is published
• Consider accessibility when selecting digital systems and suppliers
• Promote inclusive communication practices across the organisation

Our aim is to ensure that everyone can access information about MASKK, our services and opportunities to participate in community life.